Frequently asked questions
HOW DO I GET IN TOUCH?
Use our contact form or send us an email at email@example.com. You can also call us on 0800 GIFTBOX (0800 443 8269), or 09 869 6116
DO YOU INCLUDE ANY RECEIPTS, INVOICES OR PACKING SLIPS WITH MY ORDER?
Don't worry, we never include any receipts, invoices or packaging slips in any of the packages that we send out!
IS IT POSSIBLE TO SPECIFY A PARTICULAR DATE FOR DELIVERY?
While we can't guarantee delivery on a certain date, the courier company will do their absolute best! Just keep in mind the minimum time frames for delivery to each region but regardless, you can select a preferred delivery date at checkout, or contact us and we will see what we can do for you.
Please note that couriers only work standard business hours and normal deliveries are not made on the weekend. If you require a Saturday delivery, you can select this option at the checkout. We are also prevented from delivering alcohol on Good Friday, Easter Sunday, Christmas Day, or before 1pm on Anzac Day.
CAN I TRACK MY DELIVERY?
Yes, as soon as the courier collects your gift box, we automatically send an email with your tracking number to the email address you supply. If for some reason you don't receive it, or you delete the email, please get in touch by emailing firstname.lastname@example.org
WHERE IS MY ORDER?
We would firstly advise that you check the delivery tracking email sent through when the item was collected by the courier. If that doesn’t provide you with sufficient information, please get in touch by emailing email@example.com and we would be happy to help you!
SHOULD I SEND MY GIFT SIGNATURE REQUIRED OR SHOULD I GIVE AUTHORITY TO LEAVE?
Due to the nature of our gift boxes, all parcels are sent standard with a 'signature required'. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to call to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time.
If you would prefer to give the courier authority to leave the parcel without a signature, simply tick the ‘No Signature Required’ box at check out, and include instructions on where you would like the courier to leave the gift in the ‘Special Delivery Instructions’ box. By giving the authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered as the gift will be left unattended. Giftbox Boutique isn’t responsible for what happens to the gift box after the courier has delivered the item.
HOW DO I KNOW IF AN ADDRESS IS RURAL OR IF I CAN SEND IT WITH A SATURDAY DELIVERY?
You can check by entering the address here.
DO YOU SHIP INTERNATIONALLY?
No, sorry. But we can deliver boxes to you and you can ship them internationally!
CAN I INCLUDE A PERSONAL MESSAGE WITH MY GIFT BASKET?
Of course! We have a white message card that we include at no extra charge. Just enter your message in the gift message box on the product page before you check out. Or for something a bit more special, you can purchase one of our beautiful gift card and envelopes.
HEY, I JUST PLACED MY ORDER AND I FORGOT TO INCLUDE A GIFT NOTE. IS IT TOO LATE?
Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn't shipped yet, we will make sure it is included.
CAN I HAVE MY BUSINESS CARD OR A SPECIAL HANDWRITTEN CARD PLACED INSIDE A BOX?
Definitely! We love to help you add a personal touch to your gift basket, and there is no fee for making this happen. Email us at firstname.lastname@example.org to discuss how this works.
CAN I MAKE SUBSTITUTIONS IN A BOX?
You sure can. Contact us to let us know what you have in mind.
CAN I PICK OUT PRODUCTS TO CREATE MY OWN CUSTOMISED BOX?
Drop us a line at email@example.com and we can discuss customisation options. We are happy to work with you to design something that's a perfect fit!
CAN I ORDER MULTIPLE BOXES AND SHIP TO SEPARATE ADDRESSES WITHIN THE SAME ORDER OR DO I NEED TO DO EACH BOX AS ITS OWN SEPARATE ORDER?
Yes absolutely! You can download our order form here. Please complete the form then email it through to us at firstname.lastname@example.org and we'll make it easy for you to check out and pay for all of your boxes in one easy step!
I AM HOSTING A BIG EVENT (CORPORATE GATHERING, WEDDING, ETC.), AND I'D LIKE TO GIVE GIFTBOX BOUTIQUE BOXES AS A GIFT. IS THIS POSSIBLE?
Yes, it is! We can help you design a box as small or large as your event requires. Get in touch by emailing email@example.com or calling 0800 GIFTBOX (0800 443 8269).
DO YOU OFFER ANY OPTIONS FOR CORPORATE GIFTING?
Yes we do! You can find out some information about our corporate gifting here - either drop us an email at firstname.lastname@example.org or give us a call on 0800 GIFTBOX (0800 443 8269) to talk through your requirements.
CAN I GET A DISCOUNT IF I ORDER IN BULK?
We can offer some discounts for larger orders. Please get in touch by email (email@example.com) and let us know the quantity of gifts (and also which particular gift boxes) you would like to purchase, and we can let you know if you qualify for a bulk discount.
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.
No worries, just reply to the confirmation email we sent you and we'll get in touch with you right away to help out. Or if you lost that email, you can reach us at firstname.lastname@example.org
WHAT ARE YOUR PAYMENT OPTIONS?
You can choose to pay by Visa, Mastercard or AMEX credit cards, Paypal, LayBuy, PartPay, AfterPay or as a direct debit into our bank account (bank deposit for NZ customers only). Simply select "Bank Deposit" as the payment method at checkout, and our bank account details will be provided to you.
Make sure you enter your order number as the reference when you make the bank deposit. Once your payment has been received into our account, we will process and dispatch your order.
Please note that bank deposits may take a few days to clear into our account and orders will only be processed once funds have been received and the Bank Deposit option is unavailable in December.
If you have any problems with payment, or would rather we take your payment over the phone, please just get in touch.
IS IT SAFE TO PUT MY CREDIT CARD DETAILS INTO YOUR WEBSITE?
Absolutely. We use Stripe which is a reputable payment gateway provider used by most websites around the world. Stripe is PCI compliant which mean that they use best industry practices to keep your credit card details safe, and they don't store your credit card details after your payment has been processed. We never see or store your credit card details when you place an order with us.
WHY WON'T MY PAYMENT GO THROUGH?
Do us a favour and double check that you have entered all of your details correctly (and that those shoes you bought haven't pushed you over your card limit!). If that’s all good, then give us a call on 0800 GIFTBOX (0800 443 8269) and we will try to sort it out for you.
ARE YOUR FOOD PRODUCTS PERISHABLE?
None of our products are super perishable, however there are a few items like chocolate which don't love the heat. We also manage our stock to ensure that we never send any products with less than one month left until the best before date, so they will always arrive fresh and ready to eat.
EEEKKK, I COMPLETELY FORGOT MY WIFE'S BIRTHDAY, AND I NEED A RUSH ORDER!
Give us a call on 0800 GIFTBOX (0800 443 8269) and we will do our best to keep you out of the dog box.
WHAT IF MY ORDER ARRIVES DAMAGED?
Please let us know as soon as possible if your order has arrived damaged - we will do everything that we can to resolve the situation.
I HAVE A PRODUCT THAT WOULD BE A GREAT FIT FOR GIFTBOX BOUTIQUE.
Awesome! We are always on the lookout for exciting new products to offer our customers, and we would love to hear from you. Please use our contact form to get in touch.
DO YOU HAVE A LIQUOR LICENCE?
Yes, click here to view it.
DO YOU ALLOW PICK UPS?
Sorry, we are an online only business and do not allow pick-ups (our liquor licence also prohibits this).