Frequently asked questions
HOW DO I GET IN TOUCH?
Use our contact form or send us an email at email@example.com. You can also call us on 0800 GIFTBOX (0800 443 8269), or 0226321007.
MY ORDER IS A GIFT... DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?
Don't worry, we never include the price or any packaging slips in any of the packages that we send out!
CAN I INCLUDE A PERSONAL MESSAGE WITH MY GIFT BASKET?
Of course! We have a white message card that we include at no extra charge. Just enter your message in the gift message box on the product page before you check out. Or for something a bit more special, you can purchase one of our beautiful gift cards.
HEY, I JUST PLACED MY ORDER AND I FORGOT TO INCLUDE A GIFT NOTE. IS IT TOO LATE?
Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn't shipped yet, we will make sure it is included.
CAN I HAVE MY BUSINESS CARD OR A SPECIAL HANDWRITTEN CARD PLACED INSIDE A BOX?
Definitely! We love to help you add a personal touch to your gift basket, and there is no fee for making this happen. Email us at firstname.lastname@example.org to discuss how this works.
WHAT ARE THE DELIVERY OPTIONS AND CHARGES?
Jump on over to our delivery page for information about our delivery options, charges, and time frames.
IS IT POSSIBLE TO SPECIFY A PARTICULAR DATE FOR DELIVERY?
While we can't guarantee delivery on a certain date, our courier company will do their absolute best! Just keep in mind the minimum time frames for delivery but regardless, either leave a note in the Delivery Information box at checkout, or contact us and we will see what we can do for you.
Please note that normal deliveries are not made on the weekend but if you require a Saturday delivery, you can select this option at the checkout. We are also prevented from delivering alcohol on Good Friday, Easter Sunday, Christmas Day, or before 1pm on Anzac Day.
CAN I TRACK MY DELIVERY?
Yes, as soon as the courier collects your gift box, we automatically send an email with your tracking number to the email address you supply. If for some reason you don't receive it, or you delete the email, please get in touch by emailing, email@example.com
CAN I MAKE SUBSTITUTIONS IN A BOX?
You sure can. Contact us to let us know what you have in mind.
CAN I PICK OUT PRODUCTS TO CREATE MY OWN CUSTOMISED BOX?
Drop us a line at firstname.lastname@example.org and we can discuss customisation options. We are happy to work with you to design something that's a perfect fit!
CAN I ORDER MULTIPLE BOXES AND SHIP TO SEPARATE ADDRESSES WITHIN THE SAME ORDER OR DO I NEED TO DO EACH BOX AS ITS OWN SEPARATE ORDER?
The best way to do this is to create a document or spreadsheet with each recipient's name, shipping address, gift note, and the box you want to send them. Then, email us at email@example.com and we'll make it easy for you to check out and pay for all your boxes in one easy step!
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.
No worries, just reply to the confirmation email we sent you and we'll get in touch with you right away to help out. Or if you lost that email, you can reach us at firstname.lastname@example.org
I AM HOSTING A BIG EVENT (CORPORATE GATHERING, WEDDING, ETC.), AND I'D LIKE TO GIVE GIFTBOX BOUTIQUE BOXES AS A GIFT. IS THIS POSSIBLE?
Yes, it is! We can help you design a box as small or large as your event requires. Get in touch by emailing email@example.com or calling 0800 GIFTBOX (0800 443 8269).
DO YOU OFFER ANY OPTIONS FOR CORPORATE GIFTING?
Yes we do! You can find out some information about our corporate gifting here - either drop us an email at firstname.lastname@example.org or give us a call on 0800 GIFTBOX (0800 443 8269) to talk through your requirements.
WHAT ARE YOUR PAYMENT OPTIONS?
You can choose to pay by Visa or Mastercard credit cards, Paypal, LayBuy or as a direct debit into our bank account. Simply select "Bank Deposit" as the payment method at checkout, and our bank account details will be provided to you.
Make sure you enter your order number as the reference when you make the bank deposit. Once your payment has been received into our account, we will process your order.
If you have any problems with payment, or would rather we take your payment over the phone, please just get in touch.
IS IT SAFE TO PUT MY CREDIT CARD DETAILS INTO YOUR WEBSITE?
Absolutely. We use DPS which is a reputable payment gateway provider used by most websites around the world. DPS are PCI compliant which mean that they use best industry practices to keep your credit card details safe, and they don't store your credit card details after your payment has been processed. We never see or store your credit card details when you place an order with us.
WHY WON'T MY PAYMENT GO THROUGH?
Do us a favour and double check that you have entered all of your details correctly (and that those shoes you bought haven't pushed you over your card limit!). If that’s all good, then give us a call on 0800 GIFTBOX (0800 443 8269) and we will try to sort it out for you.
ARE YOUR FOOD PRODUCTS PERISHABLE?
None of our products are super perishable, however there are a few items like chocolate which don't love the heat. We also manage our stock to ensure that we never send any products with less than one month left until the best before date, so they will always arrive fresh and ready to eat.
DO YOU SHIP INTERNATIONALLY?
No, sorry. But we can deliver boxes to you and you can ship them internationally!
EEEKKK, I COMPLETELY FORGOT MY WIFE'S BIRTHDAY, AND I NEED A RUSH ORDER!
Give us a call on 0800 GIFTBOX (0800 443 8269) and we will do our best to keep you out of the dog box.
WHAT IF MY ORDER ARRIVES DAMAGED?
Please let us know as soon as possible if your order has arrived damaged - we will do everything that we can to resolve the situation.
I HAVE A PRODUCT THAT WOULD BE A GREAT FIT FOR GIFTBOX BOUTIQUE.
Awesome! We are always on the lookout for exciting new products to offer our customers, and we would love to hear from you. Please use our contact form to get in touch.
DO YOU HAVE A LIQUOR LICENCE?
Yes, click here to view it.