Our Delivery Promise to Our Customers

 

We offer FREE SHIPPING on orders over $150, to a single delivery address.

For orders under $150, the delivery cost varies by region:
North Island Delivery - $10.99 
North Island Saturday Delivery - $16.99
South Island 2 Day Delivery - $16.99
South Island Overnight - $27.99 (available on non-rural addresses only)
Rural Delivery - No Extra Charge (we don't charge additional fees for rural delivery, even though it costs us more). 

DELIVERY TIME FRAMES 
Below are the usual delivery time frames for orders placed by 1pm (orders placed after 1pm will be dispatched the next working day). 
Please note that while we will do everything possible to ensure a gift arrives on time, we cannot guarantee arrival on a particular date.
North Island: 1-2 working days from dispatch (we always ship on an overnight courier, however as we use a third party courier service, we cannot always ensure next day delivery) 
South Island: 2-3 working days from dispatch
If you require overnight delivery to the South Island, this can be arranged for an extra cost. Simply choose this option at the checkout page (note this is overnight on working days only).
Rural Delivery: Please allow an additional 1-3 working days for delivery.

PLEASE NOTE THERE IS NO OVERNIGHT DELIVERY SERVICE FOR RURAL DELIVERIES.

Deliveries are not normally made over the weekend, so orders received during this time will be picked up for delivery the next working day.
If your order is urgent or you require a Saturday delivery, please contact us and we will do our best to help. 

DELIVERY DETAILS 
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without safe access. 

SATURDAY DELIVERY 
Saturday delivery is available in major cities and in some towns. There is an additional cost for this, which you can select at checkout. 

URGENT DELIVERY 
If you need something delivered urgently, please email us (hello@giftboxboutique.co.nz) or phone us on 0800 GIFTBOX (0800 443 8269) and we will do our best to get it sorted. 

TRACKING YOUR ORDER 
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on hello@giftboxboutique.co.nz to arrange for this to be re-sent. 

PICK UPS 
Sorry, we are an online only business and do not allow pick ups.

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