Our Delivery Promise to Our Customers

We offer FREE STANDARD SHIPPING on orders over $150, to a single delivery address.
Same day dispatch on orders received before 3pm.
Please see below for our delivery time frames (day of dispatch is not included in the number of days for delivery). 
 STANDARD DELIVERY TIMES AND CHARGES
North Island
South Island
Rural
Standard $10.99
(1-2 working days following dispatch)
$16.99
(2-3 working days following dispatch)
No Additional Charge
(allow an additional 1-2 working days following dispatch)
Express   $27.99
(next working day, non-rural addresses only)
Not available for rural

Saturday
(orders must be received by Friday 3pm)

$16.99
(overnight, non-rural addresses only)
$32.99
(overnight, non-rural addresses only)
Not available for rural

Note: All times are shown in NZ standard time, so please be aware of this if you are ordering from somewhere other than NZ. 

PLEASE NOTE THERE IS NO OVERNIGHT DELIVERY SERVICE AVAILABLE FOR RURAL DELIVERIES.
(You can check if the address is rural by entering the address here).
Courier pick-ups are not made over the weekend, so orders received during this time will be picked up for delivery the next working day.
If your order is urgent, please contact us and we will do our best to help.

SIGNATURE REQUIRED
Due to the nature of our gift boxes, all parcels are sent with a 'signature required'. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to call to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time.
If you would prefer to give the courier authority to leave the parcel without a signature, simply tick the ‘No Signature Required’ box at check out, and include instructions on where you would like the courier to leave the gift in the ‘Special Delivery Instructions’ box.
By giving authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered, as the gift will be left unattended. Giftbox Boutique is not responsible for what happens to the gift box after the courier has delivered the item. If you are concerned about the safety of having an item left unattended, we would strongly recommend sending the parcel as 'signature required'.

DELIVERY DETAILS
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.

SATURDAY DELIVERY
Saturday delivery is available in all major cities and some towns (you can check if a particular address has Saturday delivery available by entering the address here). There is an additional cost for this service, which you can select at checkout.

URGENT DELIVERY
If you need something delivered urgently, please email us (hello@giftboxboutique.co.nz) or phone us on 0800 GIFTBOX (0800 443 8269) and we will do our best to help.

RURAL DELIVERY
There is no overnight or Saturday delivery service available for rural deliveries (you can check if the address is rural by entering the address here.) Please note that a signature may not be able to be obtained for a delivery when the address is rural. On the delivery tracking link, once a parcel shows as “Delivered” this means it has been handed to the rural delivery driver with an additional 24-48 hours for final delivery to the receiver.

HOSPITAL / APARTMENT DELIVERY
Please note that couriers deliver to a reception or designated delivery area when sending a gift to a hospital. To avoid delays, please include the hospital name, ward number and room number in the shipping address.
When sending a gift to an apartment address, it is important to supply any access codes or additional instructions the couriers may require to be able to access the property/building to allow the timely delivery of the gift.

TRACKING YOUR ORDER
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on hello@giftboxboutique.co.nz to arrange for this to be re-sent.

DELIVERY DELAYS
We endeavour to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.
If your gift has not been delivered within the delivery timeframe on our delivery page, please contact us with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.

PICK UPS
Sorry, we are an online only business and do not allow pick-ups (our liquor licence also doesn’t allow it). 

 

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