Our Delivery Promise to Our Customers

 

We offer FREE SHIPPING on orders over $150, to a single delivery address.

STANDARD DELIVERY TIMES AND CHARGES (all orders received before 3pm are dispatched the same day):

North Island
South Island
Rural
Standard $10.99
(1-2 working days following dispatch)
$16.99
(2-3 working days following dispatch)
No Additional Charge
(allow an additional 2-3 working days following dispatch)
Express   $27.99
(next working day, non-rural addresses only)
Not available for rural

Saturday
(orders must be received by Friday 3pm)

$16.99
(overnight, non-rural addresses only)
$32.99
(overnight, non-rural addresses only)
Not available for rural

PLEASE NOTE THERE IS NO OVERNIGHT DELIVERY SERVICE AVAILABLE FOR RURAL DELIVERIES.

Deliveries are not normally made over the weekend, so orders received during this time will be picked up for delivery the next working day.
If your order is urgent, please contact us and we will do our best to help. 

SIGNATURE REQUIRED
Due to the nature of our gift boxes, all parcels are sent with a 'signature required'. This means that someone must be home to sign for the parcel. If you would prefer to give the courier authority to leave the parcel without a signature, simply write this in the 'Special Delivery Instructions' box at check out.  

DELIVERY DETAILS 
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without safe access, so please ensure addresses are entered correctly and able to be accessed by the courier. 

SATURDAY DELIVERY 
Saturday delivery is available in all major cities and some towns (you can check if a particular address has Saturday delivery available by entering the address here). There is an additional cost for this service, which you can select at checkout. 

URGENT DELIVERY 
If you need something delivered urgently, please email us (hello@giftboxboutique.co.nz) or phone us on 0800 GIFTBOX (0800 443 8269) and we will do our best to get it sorted. 

TRACKING YOUR ORDER 
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on hello@giftboxboutique.co.nz to arrange for this to be re-sent. 

PICK UPS 
Sorry, we are an online only business and do not allow pick ups.

 

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